There will be instances where you need to refund a customer's payment, particularly if they return a product may it be due to a fault or a wrong product bought. Below are helpful articles to help you process Returns and Refunds for all your stores through your Maropost Commerce Cloud Control Panel.
- Return Merchandise Authorisation
- Create and Process a Refund
- Manage Customer Credits
- Manage Sales Order Overpayments
Please note that although you will process and record returns and refunds within your Maropost Commerce Cloud dashboard, the actual refund payment will need to be made from within the dashboard of the payment provider the payment was received through. Cash refunds cannot be done from within Maropost Commerce Cloud.