There will be instances where you need to refund a customer's payment, particularly if they return a product may it be due to a fault or a wrong product bought. Below are helpful articles to help you process Returns and Refunds for all your stores through your Maropost Commerce Cloud Control Panel.  

Please note that although you will process and record returns and refunds within your Maropost Commerce Cloud dashboard, the actual refund payment will need to be made from within the dashboard of the payment provider the payment was received through.  Cash refunds cannot be done from within Maropost Commerce Cloud.

As a ZELLIS Connect merchant, you are entitled to training on all aspects of the platform.  If you need further assistance, please request a training session now and we'll be in touch to arrange a suitable time.