Help Centre

Getting started with ZELLIS Connect 5

• How will I know if ZELLIS Connect is right for my business?
• What is ZELLIS Connect?
• How does ZELLIS Connect differ from Neto by Maropost?
• How much does ZELLIS Connect cost?
• What is ZELLIS Connect +PERKS?

User Training Resources 2

• Training videos & webinars
• Online training courses

Getting Help 3

• Contact ZELLIS Connect Support
• ZELLIS Connect Solution & Service Providers
• ZELLIS Connect Job Requests

Passwords & Security 5

• Resetting your ZELLIS Connect user password
• How secure is ZELLIS Connect?
• Staff and User Permissions
• Restoring backed up data
• Giving others access to your cPanel

Shipping 2

• Which shipping carriers can I use in ZELLIS Connect?
• Shipping Carrier Setup

Products 7

• Adding and managing products
• Create Products
• Product Categories
• Importing and Exporting
• Advanced Product Functions

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Point of Sale (POS) 5

• Setting up Neto POS with ZELLIS Connect
• Layby in Neto POS
• Login and navigate Neto POS
• Process returns in Neto POS
• Use POS offline and sync data to the control panel

Marketplaces 4

• eBay
• Amazon
• Kogan.com
• OzSale

eCommerce Integrations 3

• Shopify
• BigCommerce
• Multi-website integrations

Search & Social Media Channels 3

• Facebook
• Google Shopping
• Comparison Shopping Engines

Payment Methods 2

• Payment Gateway Setup
• Payments Maintenance & Troubleshooting

Inventory Management 5

• Maropost Commerce Cloud Advanced Inventory
• Dropshipping
• Multiple Warehouses
• Purchase Ordering
• Stocks

Accounting Integration 2

• Xero Accounting Integration
• MYOB Accounting Integration

Order Processing 1

• Sales Order Management

Sales 1

• Returns, Credits, Refunds, RMAs

Marketing and Promotions 1

• Setting up Gift Vouchers

Webstore Design 11

• What makes a good webstore design?
• How much do you charge for website design or tweaks?
• Will you maintain my website for me?
• Will my website be mobile-friendly?
• How long does it take to build a website?

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Data & image curation and optimisation 12

• Why should I choose ZELLIS to outsource photo editing services?
• How can I be sure my images will be secure?
• Are there any requirements for the format, size, and resolution of the image sent for editing?
• Some of my images are too small - can you upsize them?
• Can I request further changes to edited photos?

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Marketing, SEO, and Social Media 5

• Can you create banners for my webstore?
• Can you take care of SEO for my webstore?
• Can you run my social media channels?
• Can you setup and manage my online advertising campaigns?
• Can you create and manage Facebook Ads for my business?

Marketplaces 11

• Do you have a solution that’s capable of syncing inventory and orders continuously?
• Can you help me answer questions from my customers through marketplaces platforms?
• If I get a selling violation, are you able to communicate with the marketplace support on my behalf?
• What’s the best Marketplace management platform?
• Can you help me get my negative reviews removed?

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Automotive Solutions 11

• How much does it cost to have access to the ZELLIS Auto platform?
• Can you do automotive fitment tagging for me? Or do I have to do it myself?
• Can we use any remaining +PERKS funds on fitment tagging?
• Are you able to tag 100% of my fitment?
• What does ‘universal’ mean in ZELLIS Auto?

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Warehouse management solutions 5

• How does ZELLIS Connect manage warehouse processes and inventory?
• Do you offer training or consulting in warehouse management optimisation?
• Can I operate multiple warehouses?
• Can I use a barcode scanner to receive purchase orders, transfer stock and fulfil orders?
• Can you help if I have really complex warehouse requirements?

Fulfilment & related automations 6

• What fulfilment functions are in ZELLIS Connect?
• Can I fulfill a single order from multiple locations/warehouses?
• How can I manage pre-orders and backorders?
• My inventory sits in multiple physical stores - can ZELLIS Connect cope with this and manage in-store fulfilment too?
• Can I generate consignment labels in bulk?

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Shipping Configurations 7

• Which shipping carriers can I use in ZELLIS Connect?
• Can I offer an option for in store pick up?
• Can ZELLIS help set me up my account to specify which payment method is available to the customer based on their shipping or delivery choice?
• Is it possible to configure a single shipping courier for all orders?
• How can I get a list of prices for every shipping and courier option?

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ZELLIS Connect Multi Channel Platform 8

• Which online marketplaces can ZELLIS Connect integrate with?
• Can I have inventory shared and synchronised across multiple webstores, and orders from those webstores all aggregated into a single dashboard for central fulfilment?
• Can ZELLIS Connect help me manage inventory across multiple channels and prevent overselling?
• How does ZELLIS Connect handle pricing and repricing across multiple channels?
• Can you help me streamline my order management processes across all channels?

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