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1300 ZELLIS (1300 935 547)
Knowledge base
General
Getting started with ZELLIS Connect
5
How will I know if ZELLIS Connect is right for my business?
What is ZELLIS Connect?
How does ZELLIS Connect differ from Neto by Maropost?
How much does ZELLIS Connect cost?
What is ZELLIS Connect +PERKS?
User Training Resources
2
Training videos & webinars
Online training courses
Getting Help
3
Contact ZELLIS Connect Support
Maropost Commerce Cloud Solution & Service Providers
Maropost Commerce Cloud Job Requests
ZELLIS Know How
Passwords & Security
5
Resetting your Maropost Commerce Cloud user password
How secure is ZELLIS Connect?
Staff and User Permissions
Restoring backed up data
Giving others access to your cPanel
Shipping
2
Which shipping carriers can I use in ZELLIS Connect?
Shipping Carrier Setup
Products
7
Adding and managing products
Create Products
Product Categories
Importing and Exporting
Advanced Product Functions
View all 7
Point of Sale (POS)
5
Setting up Maropost Commerce Cloud POS with ZELLIS Connect
Layby in Maropost Commerce Cloud POS
Login and navigate Neto POS
Process returns in Maropost Commerce Cloud POS
Use POS offline and sync data to the control panel
Marketplaces
6
eBay
Amazon
Catch
Kogan.com
MyDeal
View all 6
eCommerce Integrations
3
Shopify
BigCommerce
Multi-website integrations
Search & Social Media Channels
3
Facebook
Google Shopping
Comparison Shopping Engines
Payment Methods
2
Payment Gateway Setup
Payments Maintenance & Troubleshooting
Inventory Management
5
Maropost Commerce Cloud Advanced Inventory
Dropshipping
Multiple Warehouses
Purchase Ordering
Stocks
Accounting Integration
2
Xero Accounting Integration
MYOB Accounting Integration
Order Processing
1
Sales Order Management
Sales
1
Returns, Credits, Refunds, RMAs
Marketing and Promotions
1
Setting up Gift Vouchers
FAQ
Webstore Design
11
What makes a good webstore design?
How much do you charge for website design or tweaks?
Will you maintain my website for me?
Will my website be mobile-friendly?
How long does it take to build a website?
View all 11
Data & image curation and optimisation
12
Why should I choose ZELLIS to outsource photo editing services?
How can I be sure my images will be secure?
Are there any requirements for the format, size, and resolution of the image sent for editing?
Some of my images are too small - can you upsize them?
Can I request further changes to edited photos?
View all 12
Marketing, SEO, and Social Media
5
Can you create banners for my webstore?
Can you take care of SEO for my webstore?
Can you run my social media channels?
Can you setup and manage my online advertising campaigns?
Can you create and manage Facebook Ads for my business?
Marketplaces
11
Do you have a solution that’s capable of syncing inventory and orders continuously?
Can you help me answer questions from my customers through marketplaces platforms?
If I get a selling violation, are you able to communicate with the marketplace support on my behalf?
What’s the best Marketplace management platform?
Can you help me get my negative reviews removed?
View all 11
Automotive Solutions
11
How much does it cost to have access to the ZELLIS Auto platform?
Can you do automotive fitment tagging for me? Or do I have to do it myself?
Can we use any remaining +PERKS funds on fitment tagging?
Are you able to tag 100% of my fitment?
What does ‘universal’ mean in ZELLIS Auto?
View all 11
Warehouse management solutions
5
How does ZELLIS Connect manage warehouse processes and inventory?
Do you offer training or consulting in warehouse management optimisation?
Can I operate multiple warehouses?
Can I use a barcode scanner to receive purchase orders, transfer stock and fulfil orders?
Can you help if I have really complex warehouse requirements?
Fulfilment & related automations
6
What fulfilment functions are in ZELLIS Connect?
Can I fulfill a single order from multiple locations/warehouses?
How can I manage pre-orders and backorders?
My inventory sits in multiple physical stores - can ZELLIS Connect cope with this and manage in-store fulfilment too?
Can I generate consignment labels in bulk?
View all 6
Shipping Configurations
7
Which shipping carriers can I use in ZELLIS Connect?
Can I offer an option for in store pick up?
Can ZELLIS help set me up my account to specify which payment method is available to the customer based on their shipping or delivery choice?
Is it possible to configure a single shipping courier for all orders?
How can I get a list of prices for every shipping and courier option?
View all 7
ZELLIS Connect Multi Channel Platform
8
Which online marketplaces can ZELLIS Connect integrate with?
Can I have inventory shared and synchronised across multiple webstores, and orders from those webstores all aggregated into a single dashboard for central fulfilment?
Can ZELLIS Connect help me manage inventory across multiple channels and prevent overselling?
How does ZELLIS Connect handle pricing and repricing across multiple channels?
Can you help me streamline my order management processes across all channels?
View all 8
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